Services :

Appointments and Home Visits

• Opening Hours
• Consulting Times
• Online Appointments
• Emergency Surgeries
• Home Visits
• Emergencies and Casualties
• Out of Hours

Clinics and Other Services

• Long Term Diseases
• Cervical Smears
• Contraception
• Minor Surgery
• Travel Clinic
• Maternity
• Child Health Clinic
• Teenage Drop-in Clinics
• Other Services

Prescriptions

• Repeat Prescriptions
• Dispensing

Teaching

Services

Our Aims

We aim to provide an excellent service, to be responsive to your needs and efficient in providing general medical care.

• We would try to offer you an appointment, if appropriate, within two working days.
• Appointments can be booked up to two weeks ahead, and appointments at shorter notice are made available each day.
• If a problem is more urgent, emergency surgeries are held each morning and evening (except Thursday evenings).
• You can expect to be dealt with courteously and efficiently.
• Your confidentiality will be respected. Medical details may be shared if necessary with other members of the clinical team, but are not available to third parties, including the administrative staff of the surgery.

Your Help

To do this we need your support and cooperation. So, for example,

• Please attend in good time for appointments. If you do not keep to time, we have no hope!
• Please cancel your appointment if you are unable to attend. Wasted appointments cost us time, and frustrate others trying to make appointments.
• Please do not attend the emergency surgeries with non-urgent problems.

Aggression, either physical or verbal, towards us or any of our staff is not acceptable and will result in removal from our practice list.

Access

The main surgery buildings are accessible to people with disabilities. If we fall short of your special needs, please tell us. Home visits are available to those unable to get to the surgery though we believe that if it is at all possible for a patient to attend the surgery, they then have access to all the facilities and team based in the surgery.

Registration

To register as a patient of the practice, please ask at reception at the main surgery in Beech Grove.

We would request all of our newly registered patients over the age of five years to attend a practice nurse clinic for a new patient medical check.